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Not so smart: bad meter installations leave customers in debt and in the dark

Consumers are left footing the bill when a much-vaunted new technology goes wrongValerie Cooper has always budgeted carefully in order to pay her utility bills on time. Now she faces cancelling a holiday to celebrate her husband's 70th birthday after her supplier, Shell, turned her ?1,450 credit into ?666 arrears overnight. The cause was the botched installation of a smart meter which was supposed to save her money."An engineer came in October 2017 and by 8pm he was still having problems trying to get the new meter to pick signals up," she says. "He took it out and put our old meter back in and returned next morning. The smart meter still didn't work so he fitted another one - which already had a reading on it." Continue reading...
Zdroj: The Guardian

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