Sewage in kitchens and 'white elephant' projects: why Thames Water is struggling

The shock departure of its chief executive this week is not the only problem the water company is facingThames Water was plunged into crisis this week as Sarah Bentley, its chief executive, suddenly quit and fears emerged over the financial health of the company.Its management has been accused of mishandling the company, which serves 15 million people, and Thames Water has been criticised for the discharge of raw sewage into rivers, leaks from water pipes and its poor record on mains repairs, customer satisfaction and sewer flooding. Continue reading...